Christmas Hampers & Gifts
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    Frequently Asked Questions

    1. How long does it take for my order to arrive?

      As it is peak season please allow extra time for deliveries.
      Auckland allow 2 to 3 days
      North Island allow 2 to 3 days
      Rural allow 2 days extra
      South Island allow 3 to 4 days
      Rural allow 2 extra days
      No Saturday deliveries


    2. What happens if certain items in the gift box are not in stock?

      It will be replaced with similar items of the same or greater value.


    3. What if I am not satisfied with the product?

      Please contact us, giving details, and we will arrange a refund or replacement.

    4. There are faulty goods in my box, what should I do?

      Please contact us giving details and the faulty item will be replaced.


    5. I would like to do large orders who do I talk to?

      Please email: info@thegiftfactory.co.nz and we will get back to you asap.